Dr. GOLD Jewelry & Diamonds in Addison, TX Closed now

Reviews about Dr. GOLD Jewelry & Diamonds

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  June 30, 2020, by Julyana Yamassaki
  Honestly! I wish I could give them 10 stars! If you could think of the perfect jewelry store this would be it. They are extremely customer oriented. Got both my and my husband’s wedding bands here. They are beautiful rings. Had a issue with the KT of our rings they fixed it right away. I have a skin allergy to certain metals. Needless to say the ring I purchased wasn’t pure and had plating my finger broke out. i was dreading coming in because i have been at jewelry stores before and have had bad experiences with them just being rude. Came in told them what happened. They looked at it said they would fix it. Apologized for the inconvenience meanwhile my hubby got me a new engagement ring at the same time for our 4 years. Turns out the ring wasn’t pure they remade me a pure ring with the stones from my band to match the engagement ring. i am just amazed at their service. They own up to any issues that arise and are never rude. I have seen very few jewelers that will go above and beyond for their customers like they do. They are in the business of making people happy. As for time inconvenience, they told me id have it back by Wednesday and when they found out it’s be longer bc it was the entire ring that had an issue. They told me a more accurate day. Yes i was internally upset but l understand. We get what we pay for and them taking their time means they are being careful and detailed in their work. We are human and things take time. Thank you DR. Gold staff you guys are amazing!!!!
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  October 05, 2019, by Mike Mcguire
  First time customer. Very classy store layout. Was greeted very warmly by a beautiful employee, who attended to my issue (changing watch battery) immediately. Service was speedy and top notch, and I will be returning to have my other watch batteries replaced here. Thanks guys!
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  January 07, 2019, by a Hendricks
  My experiences with Dr. Gold have always been phenomenal. Each time I have visited the store my expectations have been exceeded. Today, I had the opportunity to watch the attentiveness and courtesy of the staff with other customers while I waited for my jewelry to be customized. I was baffled to see an entire staff, servicing multiple people, with the single mind of customer satisfaction as opposed to simply selling jewelry. If you are looking for a place with great prices, unique jewelry, customize your own pieces and/or staff that are committed to customer satisfaction and business continuity, Dr. Gold is definitely the place. I am an exclusive customer of Dr. Gold for life. Cornell Hendricks